Zambia Jobs: Standard Chartered Bank Careers: Portfolio Manager, Priority & Personal Banking

Tuesday, May 1, 2018

Lusaka, LUSAKA PROVINCE, Zambia

Job Purpose:

Responsible for leading and executing a systematic portfolio management to enhance capability and consistency in client management through portfolio discipline.
Providing a framework for leads management and portfolio effectiveness
Work with Analytics to identify New to Bank (NTB) lead opportunities sourced from Targeted lists and Senior Executives of Employee Banking, Commercial Banking , Corporate Banking and Business Banking to drive client acquisition
Lead deepening initiatives by analyzing existing portfolio and driving contact management quality to increase revenue of existing to bank (ETB) clients to deepen client relationships
Design effective approaches to drive online channel usage and to effectively manage client-led requests for successful conversion
Coordinate the cross border referral process

Key Responsibilities:

RM Portfolio Management:

Drive portfolio management of the existing base of Priority and Personal Banking clients. and execute optimization, cross-sell, up-sell and exit programs for the Segments
Drive and manage client retention strategies, including proactive and reactive retention programs
Implement and monitor KPIs on the Personal & Priority Client Journey
Ensure high quality contact and account plans to drive relationship deepening
Drive and manage client “Tail management” programs
Guide and support RM portfolio right sizing
Monitor and manage RM's portfolio rebalancing
Monitor and client AUM and deposit attrition
Monitor Portfolio balance between Foreign and Local currency
Ensure revenue collection on the portfolio and monitor revenue lines
Liaise with SBIM to ensure international referrals are recognized and revenue reflected in the segment and to relationship managers
Ensure required portfolio monitoring of Customer Due Diligence portfolio requirements
Monitor and review excess management on the Portfolio in line with the Excess Management Process

Leads generation:

Identify effective leads opportunities for acquiring and deepening clients for the segment leading to NTB and ETB affluent clients and co-ordinate consistent execution across markets
Ensure efficient handling of client led requests from online and above the line campaigns
Monitor and develop approaches to ensure smooth handover from acquisition to relationship managers (Client Journey)
Develop effective approaches to ensure successful activation of new to bank clients

Capacity Optimization:

Liaise with Client Acquisition and Relationship teams to plan and execute effective channel utilization such as specialists, digital channels and contact centers
Plan and agree RM's and Channel capacity and productivity with client acquisition and relationships
Ensure the Contact Strategy is implemented

Key Measurables:

Knowledge, Skills & Experience:

Degree with desired 3 – 5+ years of Retail Banking experience
Thought leadership in leads and portfolio management with an insightful appreciation across the entire range of Retail Banking products and services
Deep understanding of client needs/purchasing behaviour and its drivers in Priority & Personal Banking segment at different life stages
In depth understanding of Segments & Distribution channels, e.g., Branches, Remote channels
In depth understanding of key business drivers in Country with sound understanding of legal, political and economic situation/framework
Strong strategic and analytical acumen coupled with strong execution capability
Relationship building & influencing: able to build strong relationships across internal and external stakeholders. Adept at working across matrix organizations
Endurance, personal perseverance, strong self motivation, entrepreneurial, team player

Zambia Jobs