IT Officer
Location: Lusaka, Zambia
Location:
Lusaka or [TBD] provincial office, Zambia
Reports to: IT Support Specialist
Reports to: IT Support Specialist
Job Purpose:
- The IT
Officer will assist in performing a variety of moderately complex
information technology support duties to ensure smooth delivery of the
technology department, including monitoring, operating, and assisting
others in the operation of computer hardware, software, and peripherals to
achieve desired results. He or she will provide information to staff on
established policies and procedures, or services provided.
- Key
Duties and Responsibilities:
- Provide
assistance in the use of personal computer hardware, software, and
specialized mainframe technology or operates a multi-platform computer
environment or monitors the production scheduling, execution, and
successful completion of production jobs
- Assist
in settings up and configuring desktop computers, peripherals and accounts
assigning security level in consultation with IT Support Specialist
- Install
software and repair hardware and peripherals as directed
- Assist
in troubleshooting, diagnosing problems, implementing corrective action
procedures within prescribed guidelines and/or escalating to other
technical resources as appropriate
- Assist
Administer user accounts as directed
- Assist
designs and produce basic reports for the department
- Assist
set up and submit production jobs and edits and debugs computer output
with support from the IT Specialist
- Assist
in transferring computer files between platforms
- Provide
basic troubleshooting, repair and maintenance for computer equipment (e.g.
microcomputers, disk drives, and laser printers) and may assist with
testing personal computers and peripherals on a network to diagnose,
hardware versus software problems
- Assist
provide support in maintaining IT records
- Contributes
to unit goals by accomplishing related duties as required
Minimum Qualifications:
- Required
Experience & Qualifications
- BSc
Information Technology
- Computer
Operations training, or experience in a multi-operation system or
production control environment preferred.
- Three
or more years of related experience with computers and providing customer
service in a technology environment
Desired Experience & Qualifications
- Knowledge
in hardware maintenance and repairs.
- Experience
working for an NGO is an advantage.
Please note: Only candidates who are eligible to
work in Zambia for an indefinite period without a need for sponsorship will be
considered for this position.
Due to the large number of inquiries we receive, only
candidates who have met the required experience & qualifications for this
position will be contacted. No phone calls please. However, since we are active
around the world in the field of public health, we may wish to retain your CV
in our database for other/future opportunities, unless you direct us otherwise.
Thank you very much for your interest.
“Contingent on Contract Award”
URC is an E-Verify Employer
URC is proud to be an Equal Employment Opportunity
employer.
We value and seek diversity in our workforce.
